Can I use more than one promotion online?
Only one promotional code can be applied per order in the checkout section. Please check the details of the promotion when you receive it or email our customer care team at customerserviceUSA@renskincare.com with your inquiry.
What can I do if I forgot to use my promotion code?
Please reach out to our customer care team with your order number as soon as possible at customerserviceUSA@renskincare.com and we will attempt to apply the promotion for you. If your order has already been processed or shipped we cannot guarantee that the item or discount will be added.
Where do I apply my promotion code?
All promotions are applied on the last page of checkout. Once you have logged in or are checking out as a guest, please enter your promo code in the "Promo Code" box before completing your order. You should see any gifts with purchase or discount amounts reflected in your final total before pressing "Complete Order". If your gifts or discount is not there, you will not receive it after you check out.
Am I entitled to FREE delivery?
All orders over $50 are eligible for free standard delivery via UPS ground within the continental United States. All orders over $100 are eligible for free shipping to Canada.
Do you have any offers running at the moment?
The best way to stay up to date with REN offers is to sign up to our email newsletter and follow us online on Instagram or Facebook. You can also take advantage of our promotions on REN website on our ‘Offers’ page.
What can I do if the promotion code does not work?
To help ensure the validity of a Promo Code when placing a new order, we suggest checking the following:
Check that the Promo Code is entered in the box exactly as it was given to you
- Check that the promotion date hasn’t expired
- Check that only 1 promotion is applied to the order
Please note: most promotion codes will not apply to value sets, gift sets, or new products (Clearcalm Non-Drying Acne Treatment Gel, Perfect Canvas Clean Primer, Perfect Canvas Clean Jelly Oil Cleanser and/or Overnight Glow Dark Spot Sleeping Cream). The only exception to this is loyalty coupon codes generated from accumulated points.
If you've tried all of the above and are still having problems, simply email our customer care team at customerserviceUSA@renskincare.com and we will be happy to help.
What can I do if the promotion was not applied correctly on my order?
Apologies if you have trouble with your promotion. Please email our customer care team at customerserviceUSA@renskincare.com and we will be happy to help.
When will my account be charged for my REN order?
Instantly, whether your payment was processed via Credit Card or PayPal.
What can I do if the payment for my order has been declined?
If your payment has been declined, then you’ll need to place your order again. We’re not able to reinstate an order once the payment has been declined.
To help ensure your order is not declined when placing a new order, we suggest checking the following:
- Make sure you verify card details are entered correctly – the security code is a three-digit number found on the back of your card.
- Your card issuer may have declined your payment - as they don't tell us the reason for this, it's best to check with them or contact your bank.
- Alternatively, try paying with another card.
If you've tried all of the above and are still having problems, please contact our customer care team at customerserviceUSA@renskincare.com and we will be happy to help.
Can you send me samples?
We are unable to send product samples at this time. If you'd like to sample our products, we recommend signing up for emails to hear about exclusive offers for all samples. You can also visit our Offers page to see what sample offers we're currently running.