Shipping & Returns
We aim to process and ship your order as quickly as possible. However, if you wish your order to go out on the same day as it is placed please note that it will need to be with us before 12 PM PST (weekdays only).
Unfortunately we are unable to process orders to a P.O Box address.
Our standard shipping method is via UPS Ground. We also offer faster service via Next Day Air and Second Day Air. Some methods are not available when shipping to Hawaii and Alaska.
Our current shipping rates are as follows:
Standard - $5.95 (order will arrive in approx. 5-7 business days)
2nd Day - $12.95
Next Day - $19.95
**Standard Shipping to the US is always FREE with orders over $30.
Standard orders are processed on the day of receipt (excl. Saturday and Sunday) before 12 PM and should be with you in 5-7 business days. Orders placed on Saturdays, Sundays and holidays will be processed the following business day. If it has been more than seven working days and you have not received your product, please contact REN customer services by email at customerserviceUSA@renskincare.com or on (310) 356-4144. Please note that processing times may increase occasionally when there is especially heavy demand, e.g. around the holidays.
We use only recyclable cartons and filling material. If you have any comments on our packaging please contact REN customer service by email at customerserviceUSA@renskincare.com.
If you are not completely satisfied with your order we can offer a refund providing that goods are returned to us within 60 days of purchase. Please contact customer services by email at customerserviceUSA@renskincare.com or by giving us a call at (310) 356-4144 for a return authorization. REN Clean Skincare is not responsible for return postage, the cost of insurance, or lost or undelivered items. Please note that all kits, sets, and bundles must be returned in full (no products missing or partial returns) or orders are not eligible for a refund.
We aim to handle your returns within seven working days of receiving the goods.
Please note that if you have purchased your products via one of our retailers you will need to arrange your return or exchange with them directly.