Shipping policy

We aim to process and ship your order as quickly as possible. However, if you wish your order to go out on the same day as it is placed please note that it will need to be with us before 12 PM PST (weekdays only).

Unfortunately we are unable to process orders to a P.O Box address.

Our standard shipping method is via UPS Ground. During peak periods, we remove 2nd Day delivery due to increased order volume.

Delivery delays may occur over the holiday period.

**Standard Shipping to the US is always FREE with orders over $30.

It will take 2-3 business days for processing orders-once the order is placed to shipping and should be with you in 5-7 business days. Orders placed on Saturdays, Sundays and holidays will be processed the following business day. If it has been more than seven working days and you have not received your product, please contact REN customer services by email at customerserviceUSA@renskincare.com or on (310) 356-4144. Please note that processing times may increase occasionally when there is especially heavy demand, e.g. around the holidays.

Packaging

We use only recyclable cartons and filling material. If you have any comments on our packaging please contact REN customer service by email at customerserviceUSA@renskincare.com.