We aim to process and ship your order as quickly as possible. However, if you wish your order to go out on the same day as it is placed please note that it will need to be with us before 12 pm (weekdays only).
Unfortunately we are unable to process orders to a P.O Box address.
Our standard shipping method is via UPS Ground. We also offer faster service via Next Day Air and Second Day Air. Some methods are not available when shipping to Hawaii and Alaska.
Our current shipping rates are as follows:
Standard - $7.95 (order will arrive in approx. 5-7 business days)
2nd Day - $10.00
Next Day - $21.95
Standard orders are processed on the day of receipt (excl. Saturday and Sunday) and should be with you in 5-7 business days. Orders placed on Saturdays, Sundays and holidays will be processed the following business day. REN's business hours are Monday - Friday 08:30 – 5:00 EST. If it has been more than seven working days and you have not received your product, please contact REN customer services by email at customerserviceUSA@renskincare.com or on 732-553-1185. Please note that processing times may increase occasionally when there is especially heavy demand, e.g. around the holidays.
We use only recyclable cartons and filling material. If you have any comments on our packaging please contact REN customer service by email at customerserviceUSA@renskincare.com.